FAQs
Contact Us
Have a question, comments, concern, or anything else relating to auto parts, we are here to help! Please
leave us a message and we will get back to you as soon as possible.
Store Locations and Hours
Auto Value store locations and hours of operation can be found
here
Online Orders
How to
order:
- 1. Sign In
or Create an Account.
- 2. Choose
the Auto Value location you wish to pick up your parts.
- 3. Enter
your vehicle information (Year, Make & Model and Engine Size).
- 4. Shop
for your desired products.
- 5. Pick up
in-store.
Once your order has been processed you will receive an email
confirming your purchase. Please wait until you receive an email notifying you
that your order is ready for pickup before coming to the store. Please bring
with you your proof of purchase email, and photo ID when picking up your order.
Do I need to create an account to make a purchase?
Yes, in order to purchase a product from autovalueparts.ca, you must create an account. The only information we require to create an account is your name, phone number, and email address (the same information we would require for a guest check out).
How do I cancel an order?
If you have not picked up your parts, simply call your pickup location and inform them you wish to cancel your order. Please have your confirmation email ready. Once cancelled, your credit card will automatically be reimbursed.
If you have already picked up your order, the products must be returned in-store to receive a refund.
Does
Auto Value Ship to My Home?
Auto
Value does not offer shipping to home at this time. However, these capabilities
will be added in the near future. Stay tuned!
Return Policy
Warranty
Policy
Most
parts come with a 1-year warranty but there are some additional details and
exceptions. Please see our warranty policy
Core
Returns
A core may be returned to any Auto Value location as long as it is returned in the box that contained the new product purchased from
Auto Value, and core is in recyclable condition. Once accepted, the core charge
will be credited back to the card used to purchase the part.
Special
Orders
Looking for a non-stocking part or something a little out of the ordinary? Please
see our special orders page.
Does
Auto Value perform mechanical work?
No. Auto
Value does not perform mechanical work. However, if you are looking for some
reputable automotive repair centers, please click here
Does
Auto Value rent tools
Yes,
Auto Value rents repair tools. Please contact your local Auto Value location
for availability.
Can
Auto Value print off instructions for my vehicle repair?
Yes!
For most repairs Auto Value can, print off repair instructions for your
vehicle. Due to copyright restrictions, these instructions cannot be emailed.
What
Free services does Auto Value offer?
- Check
Engine;
- Battery
Testing;
- Alternator
Testing;
- Starter
Testing;
- Ignition
Module & Coil Testing
***Please Note, due to the COVID-19 outbreak, some Auto Value locations are not performing these tests. Please call your local store to ensure the service is being offered.
Does
Auto Value have gift cards?
Yes!
Please inquire in store for more details.
***Please note at this time, gift cards
are in-store only. We are working on capabilities to allow gift cards to be
accepted on the website soon.
I
can't find the parts I am looking for
While
the vast majority of the parts we sell are available through our online store,
due to catalogue restrictions, not everything we carry can be displayed. If you
are having trouble finding the parts you are looking for, please contact any
one of our locations and our Parts Professionals will be happy to help.
